Please call us on 0845 8900 335 and speak to our customer support team
before making any returns

If you are not completely happy with your purchase we offer a 14 day returns policy. This is in accordance with the Distance Selling Directive which can be found here: http://www.hmso.gov.uk/si/si2000/20002334.htm

More information on the above can be found here:
http://www.berr.gov.uk/consumers/buying-selling/distance-selling/index.html

Please note: We are in no way linked with the above websites or organisations. The above information is provided for your reference only.

When returning an item you must contact us within 7 days of delivery. A full refund will be offered, we may also offer you an alterative/replacement product if applicable.

We will expect care to be taken when returning items for a refund, please include a copy of our returns form. All refunds will be processed within 30 days of cancellation.

DOWNLOAD OUR RETURNS FORM

All items must be returned to:
Light On Energy
Firebeacon Farm
Firebeacon Lane
Marshchapel
Louth
Lincolnshire
LN11 7BE

No refunds are issued for items returned damaged or with parts missing. Providing your returned item meets the above criteria, we will process a full refund, minus our shipping costs, back to your account within 14 days of receiving your item. Faulty items will be replaced 100% free of charge.